Naz Flowers and Gifts ensure the quality and freshness of our products, however, there is no guarantee for the longevity of the flower’s freshness in terms of weather and other factors. As flowers are delicate and fragile, many factors can affect their longevity.

Also, flowers will react to their immediate indoor environment like AC & hot temperature and external weather conditions such as extreme heat. Once our product is dispatched for delivery, several changes in their surroundings may also result in the reduced longevity that can be out of control.

Our team will assist you in taking care of your flowers by including a ‘Flower Care Card' in all our deliveries. We insist our customers follow the care instructions thoroughly to get the ultimate life span out of your blooms.

On average, most flowers should last between 3 and 5 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, are happy to resend replacement flowers at our expense, on a day/time you request.

Naz Flowers and Gifts require that any dissatisfaction with the freshness of the flowers can be communicated to our Customer Service within 3 days of delivery by calling us on

or emailing info@nazflowersandgifts.com.au

NOTE: When it comes to assessing the product quality, Naz Flowers and Gifts also reserves the right to request photos or images of the original flowers from the customer (sent by text or email) within three days of the delivery date. In the event of any complaints or dissatisfied customer, the image proof you send us will help us sort the issue as soon as possible. Also, we will share these images to the growers/suppliers team and ask them to provide the product quality that we want.